| About the service |
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When our children aren't feeling well we tend to drop whatever we are doing and take them to the doctor .When we aren't feeling well and it is a condition that doesn’t hamper our performance at work, do we drop everything and go to the doctor, or do we try to drag on until there is no choice? The GP Talk service, as part of the MyHealthPortal benefit, is designed to provide comprehensive support for patients who need to consult a GP but cannot miss work or spare the time to sit in the waiting room and wait for their appointment.
Now with the GP Talk service, the click of the mouse or a phone call from any location worldwide will empower you with the support and advice of a GP.
Use the GP Talk service for any medical concern, be it a routine health problem or a more serious one, The MyHealthPortal medical team is available 24/7 to provide support and information. If your query requires the attention of a doctor, you can apply for an appointment with one of the MyHealthPortal medical team doctors. The MyHealthPortal nursing team will review your request and pass it on to a member of the MyHealthPortal international team of GPs who will contact you within 3 working days, 1 working day in an emergency. The consultation can be provided by phone or any of the interactive tools available via the MyHealthPortal.
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Obviously you can always turn to the NHS, but the huge demand for appointments with GPs means that you aren't allotted a lot of time with the GP or you might be given an appointment at a time which isn't really convenient to you. Additionally, many people work a long distance from their GP - and it is not always possible to get an appointment during the evening or at weekends. This means that a GP appointment for something comparatively minor or routine may necessitate a day off work. This is when you can benefit from the GP Talk service. By applying for the MyHealthPortal's GP Talk service you will be empowering yourself by receiving medical advice when you need it and at your own convenience.
Applications for the GP Talk service may be submitted in respect of any medical problem or query that does not require immediate attention. The GP Talk service is designed to empower each and every MyHealthPortal subscriber with fresh, professional and personal information to enable busy people to better manage their health.
For Your Everyday health. Anywhere!
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| Advantages of the Service: |
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If you need a GP but cannot spare the time to go to his surgery or if you just need information and you don't want to waste a working day, the GP talk service gives you the peace of mind of knowing that you can carry on with your life and consult the doctor in your own time from the comfort of your own home or from work, without having to take time off.
MyHealthPortal's medical team is always there for you to answer your questions and to help you with tips and advice.
The advantages are:
• MyHealthPortal's GP Talk service gives you the option of consulting a GP when needed without having to take a break from your busy schedule;
• The ultimate method of empowering patients to take care of their health in their own time;
• A vital service which helps you limit absences from work;
• The option of being given medical information without having to rush to your GP;
• Avoid the waiting time at your local GP;
• More personalised attention and consultations at your own convenience;
• Service can be provided with no distance limitation;
• A vital service when travelling abroad for business or holiday
• Information related to medication and its counter effects;
• Secured system guarantees patient confidentiality and privacy;
• Vital information and advice available via any method of communication;
• A bridge to an international team of GPs facilitating the ability to consult medical professionals about matters that do not require immediate attention, in your own time;
• The service is free of charge
| How Does It Work? |
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You can apply for the GP Talk service if you are worried or if you have any query or doubt as to the diagnosis;
1. Applications can be submitted by
• Phone/SMS
• Using the designated form
• MedQuest
2. On line applications can be submitted only after registration to MyHealthPortal - to register - click
3. The nursing team is available 24/7. If you contact us by phone you will receive an immediate reply, if you do so by email you will receive a reply within a maximum of 30 minutes;
4. Upon receiving your application the MyHealthPortal team will open a medical record in the electronic system enabling our medical team to provide you with personal support 24/7 regarding your query;
5. If a chat with a doctor is required - you can request it via all the above mentioned communication channels;
6. You can also ask for a second opinion on your pathology report - learn more about the Second Opinion service;
7. MyHealthPortal is committed to protecting your data. Your medical information will be shared only with those who are involved in providing you with the service.
8. Remember, there is no limitation on the number of times that you can use the service.
| When to Use the Service |
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The service is available twenty four hours a day, 365 days a year.
If you are facing a serious or life-threatening diagnosis and want more information on how to deal with your new situation or if you want support or advice regarding the best way forward, you may call us at any time to consult the MyHealthPortal medical team. The Second-Opinion Service .
| Service Tips |
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To ensure maximum efficiency, before making your call, make sure you have all the necessary information at hand. We will require the following:-
Your name (or the name of the patient if it is not you)
Date of birth
Company name
Policy number if known
Contact telephone number and e-mail address
Health Question with appropriate information about type and duration of illness (if appropriate).
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