Are you a frequent traveller?
Are you going on a business trip to a developing country? Do you want the security of having an English speaking medical team available 24/7?
If the answer to any of these questions is positive, the Travel Support service, part of the MyHealthPortal range of medical services is just what you need.
Just imagine the following scenario.
You are abroad conducting important negotiations on behalf of your company and you feel terrible.
You don't speak the language and you can hardly take time from your busy schedule to go out in search of a clinic where English is spoken.
How does one find a reliable doctor in a foreign country? Where does one even begin to look?
Your company is depending on you but you’d rather be in bed. What does one do?
It is in this nightmare scenario where the MyHealthPortal medical team can make a huge difference.
Contact the MyHealthPortal medical team to find out whether your symptoms can be alleviated by medication that can be obtained over the counter or whether you need to be examined by a doctor.
If your symptoms can be alleviated with medication that can be obtained over the counter, the MyHealthPortal medical team will give you the generic name of the medication you need.
If you require a doctor they will empower you with a list of reliable clinics in your area.
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In addition the Travel Support service includes the following features:
• Personalised support by the MyHealthPortal medical team.
• Possibility of benefiting from the GP talk service while you are abroad –
click here
• Information about local health care options where a medical examination is necessary or a face to face consultation is vital including the address details of local clinics and hospitals.
You feel that you should take a first aid kit with you but what does a first aid kit contain?
MyHealthPortal is a professional directory for good practice in common first aid procedures.
Be ready for any eventuality and the MyHealthPortal medical team will empower you with information and advice on how to prepare a medical kit.
What about travel vaccines? You are travelling to a developing country, could you be exposing yourself to any infectious diseases?
The MyHealthPortal medical team will give you all the advice you need on travel vaccines. Being prepared and aware can avoid you a lot of distress and save you the experience of feeling helpless in a foreign country.
For holidays, alone, with friends or family the Travel Support service is always there for you to assist you with any medical concern.
With MyHealthPortal, you can contact its medical team by any method of communication including telephone, mobile phone, email and audio-visual web conference (web visit) and our medical team will empower you with all the information you need to keep you healthy all the way to your destination and back. MyHealthPortal’s Travel Support service provides you with interactive access to a highly qualified nursing team for guidance and support, 24/7.
The MyHealthPortal medical team is there to advise you:
• Advice on travel vaccines.
• Information on health risks in your travel destination.
• Nursing support.
• Possibility of asking for appointment with a GP via phone or internet.
• Information about clinics and hospitals in your travel designation.
• Information on packing your own first aid kit.
• Advice on over the counter medication for the relief of symptoms.
• Advice on obtaining medical help abroad.
The Travel Support service is available at any time or place, day or night, from home, or from abroad, with high-quality up-to-date information, practical health advice and medical support.
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For Your Everyday health. Anywhere!
Please remember: the Travel Support service is not an emergency phone number nor does MyHealthPortal provide emergency evacuation or repatriation facilities.
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MyHealthPortal is all about giving patients complete control over their healthcare without time, place or location being an impediment.
Whether you contact us from abroad asking for the generic name of an over the counter medication or of a reliable doctor or clinic, you need information on travel vaccines, or you just want advice on preparing a first aid kit, a simple phone call or email to the MyHealthPortal team can make a big difference.
The advantages are:
• A confidential service providing access to a professional MyHealthPortal medical team that includes a UK nursing team 24/7.
• Possibility of asking for appointment with a GP – to be facilitated via phone or internet.
• Any query is welcome even on minor routine health concerns.
• Professional medical support during business travel when time is of the essence.
• For family holidays –peace of mind that you have a professional medical team available at the other end of a phone line.
• Personalised information on essential first aid skills, at home and away from home.
• Advice as to what to include in your first aid kit at home and when travelling.
• The ultimate way of empowering patients who need medical advice and are not in the UK.
• You can turn to the MyHealthPortal medical team with any medical query, on any subject whatsoever.
• Applications for the service are not limited to insurance claims.
• Services can be provided with no distance limitation.
• Any method of communication can be used, including mobile (a useful method of communication when you are abroad), and video chat enabling an interactive virtual meeting between nurse and patient.
• Any question can be facilitated via the MedQuest feature.
• The service is free of charge.
You can apply for the Travel Support service for any travel related medical information.
1.
Applications can be submitted by
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Phone - text message
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Using the designated form
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MedQuest
2. On line applications can be submitted only after registration to MyHealthPortal -
to register -
click
3. The MyHealthPortal nursing team is available 24/7. If you contact us by phone you will receive an immediate reply, if you do so by email you will receive a reply within a maximum of 30 minutes.
4. Upon receiving your application the MyHealthPortal team will open a medical record in the electronic system enabling the medical team to provide you with personal support 24/7 regarding your query.
5. Where your query requires the attention of a doctor, you can ask for an appointment with one of the MyHealthPortal medical team doctors via the MyHealthPortal medical team.
6. The MyHealthPortal nursing team will review your request and pass it on to a member of the MyHealthPortal international team of GPs who will contact you within 3 working days, 1 working day in an emergency.
7. The consultation with the MyHealthPortal GP can be provided by phone or any of the interactive tools available via the MyHealthPortal.
8.
Searching for reliable medical clinics abroad - the Travel Support medical team will search for the required information according to the references specified by the applicant.
9. Once the search for information is completed; the results will be forwarded by your preferred method of communication.
10.
Clarification - If an explanation of the search results is needed, feel free to contact the MyHealthPortal medical team by phone, mobile, SMS, email and any other method of communication as set out above.
11. The MyHealthPortal is committed to protecting your data. Your medical information will be shared only with those who are involved in providing you with the service.
12. Remember, there is no limitation on the number of times that you can use the service.
To ensure maximum efficiency, before making your call, make sure you have all the necessary information at hand. We will require the following:
Your name (or the name of the patient if it is not you)
Date of birth
Company name
Policy number if known
Contact telephone number and e-mail address
Health Question with appropriate information about type and duration of illness (if appropriate).
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