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Medical Information
  • 24 hours a day, 7 days a week
  • For any health information
  • UK registered nurses
  • Submit a query online
  • Get personalised information
About the service
The MyHealthPortal, in its Medical Information service, provides you with personalised medical information reviewed and approved by the MyHealthPortal medical team that can empower you to make informed decisions.
If you require information on any medical condition, be it a common ailment or a serious condition, apply to the MyHealthPortal medical team and your query will be attended to by medical staff in a professional manner.
The MyHealthPortal medical team is committed to providing you with reliable and up to date medical information. Just apply via this portal or contact us via phone, mobile, email or any other method of communication and you will receive updated, accurate and non commercial medical information.
The search will be made on your behalf by the MyHealthPortal medical team in the UK and internationally, who are all committed to locating the most up to date accurate content available whilst filtering out any biased unreliable or substandard information.
The MyHealthPortal encompasses a concept of health which includes every branch of medicine including the holistic approach. Therefore, the range of information is not limited, and applications regarding complementary medicine are more than welcome.
Advantages of the Service:
Do you require medical information?
With access to clinical research in the UK and around the world the MyHealthPortal medical team will do the searching for you.
The advantages are:
  • More reliable than searching for the information yourself. You are guaranteed up to date, direct medical information from a team of qualified experts, at home and away from home.
  • The ultimate way of empowering a patient to make informed decisions regarding his or her medical condition.
  • If you have a medical dilemma and need to make a decision you are in a better position to do so if you have accurate and professional information.
  • Applications for the service are not limited to insurance claims.
  • Services can be provided with no distance limitation.
  • Any method of communication can be used.
  • The mobile phone can be a useful way of contacting us - especially if you are travelling.
  • Secured system guarantees patient confidentiality and privacy.
  • The service is free of charge.
  • In addition to providing you with personalised information, the MyHealthPortal portal is regularly updated with information on subjects such as: occupational health, family medicine, holistic & green lifestyle and more.
  • How Does It Work?
    You can apply for the Medical Information service if you need any kind of medical information – be it on a minor concern or on a more serious condition.
    1. Applications can be submitted by
    2. Online applications can be submitted only after registration to MyHealthPortal
    3. The nursing team is available 24/7. If you contact us by phone you will receive an immediate reply, if you do so by email you will receive a reply within a maximum of 30 minutes.
    4. Upon receiving your application the MyHealthPortal team will open a medical record in the electronic system enabling our medical team to provide you with personal support 24/7 regarding your query.
    5. If a chat with a doctor is required, you can request it via all of the above mentioned communication channels (click for information on the MyHealthPortal GP Talk service).
    6. You can also ask for a second opinion on your pathology report - learn more about the Second Opinion service;
    7. MyHealthPortal is committed to protecting your data. Your medical information will be shared only with those who are involved in providing you with the service.
    8. Remember, there is no limitation on the number of times that you can use the service.
    When to Use the Service
    The service is available twenty four hours a day, 365 days a year.
    If you have a health concern and are worried about how to deal with it or are unsure about your next course of action, you may call us at any time and ask MyHealthPortal's medical team.
    Service Tips
    To ensure maximum efficiency, before making your call, make sure you have all the necessary information at hand.
    We will require the following:
    • Date of birth
    • Company name
    • Policy number
    • Contact telephone number and e-mail address
    • Health Question with appropriate information about type and duration of illness (if appropriate).
    • Your name (or the name of the patient if it is not you)
    Your name (or the name of the patient if it is not you)

    Additional Services