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Nurse Connect
  • 24 hours a day, 7 days a week
  • For any health concern
  • From home or work
  • UK registered nurses
  • Available online and over the phone
About the service
If you have any medical concern; be it a common illness such as flu or if you are suffering from a more serious condition, MyHealthPortal's Nurse Connect service, provides you with interactive access to a highly qualified nursing team for guidance and support.

Whether it is a minor ailment or a serious condition, the MyHealthPortal medical team is committed to assisting you, by any method of communication including mobile phone, and audio-visual web conference (web visit).
  • Daily care - medical support and advice for any condition, from headache or flu to cancer or heart disease.
  • Long-standing health issue support - Holistic medical and emotional support for serious health conditions.
  • Home Recovery - Holistic medical and emotional support while recovering at home after a medical event, surgery, accident or treatment.
  • Rehabilitation - Holistic medical and emotional support, including alternative complementary health options, aimed at assisting the rehabilitation process and the return to the swing of life.
The Nurse Connect service is available at any time or place, day or night, from home, work or holiday, with high-quality up-to-date information, practical health advice and medical support.
You can contact the MyHealthPortal medical team by any possible means.

MyHealthPortal medical team with its Nurse Connect service is there to advise you:
  • Nursing support during a non-critical illness.
  • Consultations regarding medications, side effects and contra-indications.
  • Referrals to overseas healthcare providers.
  • Nutritional consultation and support.
  • Advice on complementary medicine.
  • General and educational health information.
  • Daily support in documenting physical measurements such as blood pressure.

As part of the Nurse Connect service the MyHealthPortal medical team can help you during the recovery or rehabilitation process:
  • Referrals for yearly check ups.
  • Home recovery/rehabilitation support.
  • Holistic support to deal with pain and wound management.
  • Daily backup in following recovery instructions
For Your Everyday health. Anywhere!

Advantages of the Service:
MyHealthPortal is all about empowerment, the idea of enabling a patient to make informed decisions relating to any health concern.
Whether you need advice on adopting a healthier lifestyle, you need information on a particular medical condition or, if you are at home recovering from surgery, a simple phone call to the MyHealthPortal medical team can be vital.
The advantages are:
  • The MyHealthPortal medical team consists of a professional team of UK nurses.
  • You can turn to the MyHealthPortal medical team with any medical query, on any subject whatsoever.
  • In some cases you can avoid the NHS waiting lists.
  • In some cases you can avoid wasting your time in hospital or doctors' waiting rooms, exposing yourself to the risk of infection in the process.
  • The ultimate way of empowering patients and helping them make an informed decision regarding their medical condition.
  • Professional triage may avoid unnecessary referral to hospitals.
  • Support provided for any acute or chronic medical issue.
  • Personalised information can be provided to the applicant.
  • Medical support accessible from home, work or abroad, 24/7.
  • Reduces the need to miss work unnecessarily.
  • Applications for the service are not limited to insurance claims.
  • Services can be provided with no distance limitation.
  • Any method of communication can be used, including mobile (a useful method of communication when you are abroad), and video chat enabling an interactive virtual meeting between nurse and patient.
  • Any question can be facilitated via the Ask a Question feature.
  • A vital option during recovery at home from any medical procedure.
  • Secured system guarantees patient confidentiality and privacy.
  • The service is free of charge.
How Does It Work?
You can apply for the Nurse Connect service if you have any questions, fears, worries and you want to consult a medical professional.
  1. Applications can be submitted by
  2. Online applications can be submitted only after registration to MyHealthPortal
  3. The nursing team is available 24/7. If you contact us by phone you will receive an immediate reply, if you do so by email you will receive a reply within a maximum of 30 minutes.
  4. Upon receiving your application the MyHealthPortal team will open a medical record in the electronic system enabling our medical team to provide you with personal support 24/7 regarding your query.
  5. If a chat with a doctor is required, you can request it via all of the above mentioned communication channels (click for information on the MyHealthPortal GP Talk service).
  6. Searching for medical content - the MyHealthPortal medical team will search for the required information according to the references specified in the application form.
  7. Medical approval- Once the search for information is completed, the results will be forwarded by your preferred method of communication.
  8. Clarification - If an explanation of the search results is needed, feel free to contact the MyHealthPortal medical team by phone, mobile, SMS, email and any other method of communication as set out above.
  9. It is clear that MyHealthPortal is committed to protecting your data. Your medical information will be shared only with those who are involved in providing you with the service.
  10. Remember, there is no limitation on the number of times that you can use the service.
When to Use the Service
The service is available twenty four hours a day, 365 days a year.
If you have a health concern and are worried about how to deal with it or are unsure about your next course of action, you may call us at any time and ask the MyHealthPortal medical team.
Service Tips
To ensure maximum efficiency, before making your call, make sure you have all the necessary information at hand.
We will require the following:
  • Your name - (or the name of the patient if it is not you)
  • Date of birth
  • Company name
  • Policy number
  • Contact telephone number and e-mail address
  • Health Question with appropriate information about type and duration of illness (if appropriate).

Additional Services